Privacy Policies

Privacy Policy

Terms

  1. Plan applicable subject to network feasibility.
  2. Maximum Plan Speed till LAN port. Wi-Fi Speed subject to coverage & device performance.
  3. Plan applicable subject to network feasibility. Service provided with symmetric and asymmetric bandwidth according package, i.e. Broadband Plan, Leased Line Package etc.
  4. Data Usage includes Download and Upload.
  5. Internet service is provided over fiber to the Home/Building (FTTH/FTTB) or fiber to the neighborhood (FTTN) network; Service availability is subject to technical feasibility.
  6. Usage in every session will be measured and recorded in Bytes.
  7. Installation/Activation Charges are according to location.
  8. All the plans are on a Pre-Pay basis.
  9. The charges are exclusive of GST.

Note

  1. The Tariff Plans/Offers are subject to Guidelines/Directions/Orders issued by TRAI and/or DoT.
  2. OMNET Web Services Limited reserves the right to modify/withdraw the tariff plans without prior notice.
  3. Duly filled-in and signed Tariff Selection sheet by the Customer is an integral part of the CAF (Customer Application Form).
  4. Download/Upload speed indicated is speed up to our ISP node. Broadband speed available to the Customer is the maximum prescribed speed, but OMNET does not guarantee this speed at all times due to network congestion, technical issues, or other factors.

 

Refund Policy

  1. There is no refund policy as our services are prepaid. However, in case of pre-active cancellation, the full amount will be refunded.
  2. Refundable security deposit against Wi-Fi router. The router remains the property of OMNET.

OMNET Online Recharge Refund Policy

Refund Eligibility:

Refunds will be considered under the following circumstances:

  • Failed Transactions: When a payment is debited from the customer's account, but the recharge is not successfully processed due to technical issues on OMNET's platform.
  • Duplicate Charges: If a customer is charged multiple times for the same transaction.
  • Service Not Rendered: When the customer is charged, but the recharge benefits (e.g. internet connectivity) are not activated within a reasonable timeframe.

Refund Process:

  1. Initiation: Customers must report failed or duplicate transactions within 2 days of the incident by contacting OMNET Customer Support at:
    • Email: info@omnet.in
    • Phone: +91 9033819366
    • WhatsApp: +91 9033819366
  2. Information Required: Customers should provide the following details:
    • Transaction ID
    • Date and Time of Transaction
    • Amount Debited
    • Payment Method (e.g., Credit/Debit Card, UPI, Net Banking)
    • Bank Name and Last Four Digits of Account Number/Card
    • Screenshots or Transaction Receipts (if available)
  3. Investigation: OMNET will acknowledge receipt of the refund request within 2 business days and initiate an investigation.
  4. Resolution Timeline: Refunds will be processed within 7 business days, depending on the nature of the issue and the payment method used.
  5. Refund Method: Approved refunds will be credited back to the original payment method.

 

Escalation:

If a customer is dissatisfied with the resolution provided, they may escalate the issue to:

    • Email: support@omnet.in

Note: This policy is subject to change at OMNET's discretion. Customers are encouraged to review this policy periodically for updates.